Cancellation Policy
We understand that unexpected changes can happen. To ensure we can accommodate all our clients effectively, please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another client who may be waiting for an opening.
If you cancel or reschedule with less than 24 hours notice, a $50 fee will be applied. This fee helps us cover the cost of the missed appointment and lost revenue. We appreciate your understanding and cooperation. If you have any questions or need to adjust your appointment, please contact us as soon as possible.
LATE ARRIVALS
Please arrive on time for your appointment to ensure the best experience for everyone. If you're more than 10 minutes late, we may need to shorten your session or reschedule, based on availability. The full service fee will still apply. We appreciate your understanding and hope for the same respect for your time to maintain our quality of care.
CANCELLATION & NO-SHOWS
Your appointment is reserved for you. If you need to cancel or change it, please let us know at least 24 hours in advance to avoid a $50 cancellation fee. If you don't show up or cancel on the same day, you'll be charged the $50.00 Fee. This policy helps us keep providing personalized care to all my clients. Thank you for understanding and valuing my time.
REFUND & RETURNS
Your satisfaction is important to us. However, all sales are final because of the nature of skincare products and services. We do not offer refunds for services completed or for products that have been opened or used. If a product is damaged or you have an adverse reaction, please reach out within 7 days for an exchange or store credit. We are dedicated to ensuring you have a great experience and will help with any concerns.